The future of service is bigger than the field. Learn what it takes to grow teams that last, adopt tech with less headaches, and turn service into a revenue driver.
Our Speakers
See AllHave honest conversations with service directors and aftermarket leaders about what’s working, what’s not, and how they course corrected.
Ryan Jarvis
SVP, Global Services
Vertiv
Dr. Lisa Ferlita
Sr.GM Asset Management Services (IES)
Thermo Fisher Scientific
Showkot Hassan
Global Head of Service
Omron Corporation
Armin Jehle
VP, Worldwide Customer Service Organization
Agilent Technologies
Anne Emberson
Global Vice President Digital
Ecolab
Steven Gutierrez-Allard
VP, Services Performance & Transformation, NAM Operations
Schneider Electric
Tyler Smith
VP, Global Service Product Management
Johnson Controls
Noor Ottallah
Head of Innovation and AI
Siemens Healthineers
Franklin Maxson
VP, Service Operations NA
Socomec
Genta Itoh
VP, Services Business Development and Strategy
BlueCrest
Brandon Simon
Managing Director, Customer Support
Crown Equipment
David Harding
Sr. Director, Global Service Technical Operations
Abbott
Advisory Board
See AllOur esteemed Advisory Board makes sure you go beyond one way-learning by helping build a program where conversation and peer exchange are at the center.
Jessica Murillo
COO, Technology Lifecycle Services
IBM
Adam Gloss
COO
Impel
Jatin Thakkar
GM, Global Services and Solutions
Carestream Health
Megan Schlam
VP, US Services Execution
Schneider Electric
Go Beyond
Agenda at a Glance
View AgendaMonday, April 26
Heads of Service Keynote Panel
Beyond Break-Fix: From Traditional Service Contracts to Outcome-Driven Uptime Profit
Case Study
Winning the Talent Battle Through Better Onboarding That Makes Engineers Stay
Panel Discussion
Turning Organizational Alignment into Commercial Execution
Tuesday, April 27
Keynote
Unlocking the Power of Connected and Remote Solutions to Improve the Customer Experience
Keynote Panel
Scaling Service Delivery Through Digital Innovation
Case Study
Redesigning Service Work to Unlock the Value of AI
Wednesday, April 28
Oxford-Style Debate
Should Field Technicians Be Sellers?
Mastermind Topical Discussion
Radical Service Models: Co-Service, Embedded Techs and Shared Delivery with Customers
Panel
Measure What Matters Across the Customer Lifecycle
Why Service Next
PEOPLE
Go Beyond Staffing
Build Teams Ready for What’s Next
TECHNOLOGY
Go Beyond Innovation
Turn Technology Into Impact
REVENUE
Go Beyond Service Delivery
Turn Service Into Growth
Service Next Community in Numbers
11%
C-Level/President
23%
SVP/VP/Head
35%
Director/Senior Manager
28%
Manager
34%
Service Leadership
24%
Field Service
27%
Operations / Logistics
10%
Customer Care / Success
41%
Over $5B
27%
$1B-$5B
16%
$250m - $1B
16%
$100m - $250m
Choose Your Experience
View AgendaGo beyond the traditional conference experience with exclusive formats you won’t find anywhere else - built for hands-on learning, candid peer exchange, and the conversations that move service forward.
AI Advisory Board Labs
Service Next Awards
Women in Service Breakfast
C-Suite Boardroom
Share The Knowledge
SEE ALL RESOURCESThe conversation doesn’t end when the event does. Stay connected year-round with reports, webinars, and insights covering what’s changing and what’s next in service.
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