Service supply chains span depots, field stock, logistics providers, and global parts networks, and organizations are responsible for making this fragmented ecosystem work effectively, even without full control over it. 

• Improve visibility across depots, field stock, and logistics networks 
• Use AI and analytics to support parts forecasting and planning  
• Align logistics, procurement, and service planning functions  
• Reduce inefficiencies from fragmented systems and workflows  
• Match parts availability with service demand and scheduling needs  
• Strengthen collaboration with logistics and delivery partners 

Winning a service contract is only the beginning. Sustaining recurring revenue depends on continuously demonstrating value, strengthening customer relationships, and making renewals a natural extension of the service experience. In these peer-led discussions, explore strategies for reducing revenue leakage, improving renewal performance, and keeping customers engaged long before their contracts expire. Exchange practical ideas for strengthening contract management, reinforcing customer value, and building more predictable recurring revenue streams. 

• How can service organizations demonstrate value throughout the contract lifecycle rather than only at renewal?  
• What are the biggest causes of delayed or missed renewals, and how can they be proactively addressed?  
• How should responsibility for renewals be shared across service, sales, customer success, and account management?  
• What best practices improve contract renewal rates without relying on price concessions?  
• How can organizations use service performance, customer engagement, and operational insights to identify renewal risk earlier?  
• What strategies help reduce recurring revenue leakage while strengthening long-term customer loyalty?