Hiring skilled field service engineers is only half the battle, onboarding and keeping them is where many organizations struggle. Faced with unsustainable first-year attrition and an onboarding experience that left new engineers feeling unsupported and without a clear path to success, Leslie Azor, Director, Global Service Operations and Commercial Solutions for Beckman Coulter set out to rethink how the organization onboarded and developed frontline talent. Discover how a leadership-driven onboarding program transformed the engineer experience, reduced first-year attrition to less than 2%, and accelerated time to field readiness to just seven weeks. Learn the practical strategies that helped create a more engaged, confident, and productive workforce while building a scalable foundation for long-term service success, including: 

• Designing an onboarding experience that improves retention by giving new engineers the structure, support, and confidence they need from day one 
• Accelerating time to productivity with a scalable onboarding framework that gets engineers field-ready faster without compromising quality 
• Developing frontline leaders and mentors to play an active role in coaching, engagement, and long-term employee success 
• Creating a consistent global onboarding model while allowing flexibility for regional and business-specific needs 
• Measuring the business impact of onboarding through improvements in retention, productivity, and workforce performance