With 350 technicians and different approaches to preventive maintenance, how do you create consistency without losing the expertise of your most experienced people? Sheri Pelish, Chief Operating Officer for BFC Solutions, a top B2B HVAC service organization will share how she brought regional service leaders and experienced technicians together to define a safer, more efficient and repeatable approach to preventive maintenance using the Achieving Continuous Excellence (ACE) model. By turning frontline expertise into a standardized process, the team is working to reduce service time, improve safety and establish a more consistent level of performance across the workforce. Hear lessons learned in change management, training, adoption and work in progress expectations that reflect the right way (shortest and safest) to perform the work rather than simply relying on historical averages. 

• Turn frontline expertise into scalable best practice and build buy-in by involving experienced FSEs and service leaders 
• Establish work in progress expectations based on the right performance rather than historical averages 
• Reduce preventive maintenance time while maintaining safety and quality 
• Create a foundation for continuous improvement through training, measurement and ongoing refinement 
• Improve technician routing and workload planning through more accurate time expectations